What do we mean when we say we're "#1 in Customer Service"
CSI (Customer Service Index) is calculated using surveys mailed directly to everyone who buys a new boat from us. This program is conducted by the NMMA and Yamaha . These surveys initially are sent out about 2 weeks after delivery and then about every 6 months there after. We continue to receive scores over 95%! This is 10 points above the industry average!
How do we achieve this?
Every aspect of our dealership is important in achieving these high CSI scores. We have aligned ourselves with boat manufactures that share our strong belief that quality and service always comes before quantity. We have the right people in the right places to ensure your satisfaction from your first visit to our dealership to the prompt, courteous and professional service you receive from our service department for years to come.
Our service department
The most important part of this equation is our service department. We have factory trained service technicians that get the job done right the first time. We go "Above and Beyond" the rest to ensure your complete satisfaction.
Karl Harriger
Service Manager
772-221-2105 |
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